Company Profile

Established in 1989, Corporate Dynamics Inc. (CDI) offers a comprehensive range of consulting and training services in the areas of Sales Management and Customer Service. 

Sales Distribution Channels we serve include:

  • Direct / Indirect
  • Business-To-Business / Retail
  • Manufacturers
  • Agents & Dealers

Areas of Consulting Expertise include:

  • Sales / Marketing Strategy
  • Customer Analysis
  • Competitive Analysis
  • Compensation Analysis
  • Sales Force Management
  • Field Evaluations
  • Training Strategies
  • Management Coaching
  • Sales Process Flow
  • Sales Force Automation
  • Tactical & Strategic Sales Management
  • Leadership and Coaching Service and Service Management
  • Agent General Business Management

Services include:

  • Consulting services to review customer service processes, management involvement and employee performance
  • Establishing standards to ensure consistent customer focus and outstanding service delivery/customer experience
  • Sales training program for managers and front-line service providers
  • Developing structured tools and job aides to help in service interactions
  • Reinforcement and follow-up to sustain and grow a proactive customer service culture

For over 25 years, Corporate Dynamics Inc. has primarily been recognized as the premier consulting and training company for the wireless industry. 

Corporate Dynamics Inc. has successfully worked with all facets of the wireless sales channel including:

  • Manufacturers
  • Carriers
  • Master Agents
  • Direct & Company Owned Stores
  • Indirect Account Managers and Dealer Reps
  • Agents/Dealers – Retail, B2B, Telesales, Kiosk
  • VARS
  • Retail Mass Merchants

Corporate Dynamics Inc. has helped thousands of dealers/agents successfully address the current issues negatively impacting their business today, which include:

  • Shrinking Margins
  • Increased Competition
  • Escalating Costs
  • Market Saturation
  • Increased Customer Churn
  • Higher Customer Expectations
  • Reduced ARPU

In addition to the wireless industry, Corporate Dynamics Inc. has been successful working with companies in a variety of industries including:

  • Automobile
  • Consumer Products
  • Employment Services
  • Financial Services
  • Food & Beverage
  • Healthcare
  • Professional Associations

We have a proven track record of helping organizations improve their service proficiency through an integrated approach.