Mark is president and founder of Corporate Dynamics Inc., a leading Chicago-based training and consulting firm that specializes in sales and customer experience training for call centers, sales and customer service teams. He and his firm have trained thousands of sales, service and call center agents and managers in a wide range of companies including Sprint/Nextel, Samsung, T-Mobile, VHA, Verizon Wireless, US Cellular, Cricket Wireless, ADP Dealer Services, CenturyTel, Motorola, and Pershing Financial Services.
Mark also conducts strategy sessions with senior managers to improve their sales and service operations and personally delivers over 120 presentations and training sessions per year. Mark has written business articles for various trade publications including: INC. Magazine, Personal Selling Power, Radio Resource and Selling Magazine. He has also hosted a weekly radio program and appeared on CNN as a subject matter expert on sales and service issues. He has written two business books: Customer Service Isn’t A Department… It’s YOU!™ and Beat Your Best™ – A Manager’s Guide to Coaching Performance.
Beat Your Best™ is also one of CDI’s most successful training programs since it builds upon a methodology that continually stretches and recognizes outstanding performance – and ties everything directly into existing performance metrics.
Prior to starting CDI in 1989, Mark won 26 sales and management awards in his 9-year career with the Lanier sector of Harris Corporation. Mark is a graduate of Penn State University.