By Jessica Gust
November 1, 2016 - Listen up all fast growing businesses: this is key to managing growth properly!
Customer handling is paramount for a business if you want to provide a professional quality of service and remove the complexity of your industry for the consumer.
An effective, end-to-end customer service strategy will include engagement at all stages: pre purchase and customer onboarding, billing, technological support and post purchase care. If your company is expanding, then this will stretch your resources (not least your customer service team). A recruitment drive may not be within your budget. So the best move is to boost the productivity of your existing customer service team. Here are few strategies you can implement to go about doing it.