How to Recover from a Bad Customer Experience & Build Customer Retention

How To Recover from a Bad Customer Experience & Build Customer Retention

By David Grover

August 1, 2016 - You put lots of time and effort into ensuring your customers' happiness. Even so, there can always be mistakes. The smallest oversight can leave your customer with a bad experience and broken trust in your company. When this happens, it’s important to take the right steps toward winning them back again. Failure to do so could mean losing a valued customer and potentially many others who hear about the bad experience.

Here are some tips for regaining customer trust, no matter how bad their experience.

How to Demonstrate True Responsiveness to Customer Issues

Demonstrate Customer Responsive to Deliver Great Customer Experience and Create Brand Loyalty

By Mark Landiak & Michael Janowski

July 21, 2016 - Customer responsiveness (the time required and effort exerted to respond to a customer issue) is an undeniable priority (and differentiator) among many business spaces. WalkerInfo reports that by the year 2020, customer experience will overtake price and product as the key brand differentiator. This is especially the case in wireless retail. There is not much nuance anymore among carriers with regard to devices, data plans, technologies and features. Customers are thus looking to make a decision on the basis of the best customer experience.

Providing that high quality experience requires showing a high degree of responsiveness (whether online or in person). You should commit to providing a brand of satisfaction that either counteracts or eclipses every customer issue that comes your way. Here are five action steps: