Going The Extra Mile: Three Reasons Breaking The Mold Will Benefit Your Customer Satisfaction

Breaking The Mold Can Improve Customer Satisfaction

By Sophia Mest

October 10, 2016 - When you have happy customers, everyone wins.

Customer satisfaction is crucial to success for any business. Companies that maintain a high degree of customer satisfaction not only benefit from the respected word-of-mouth marketing that clients generate, but they also keep a favorable reputation in the broader public eye. That can strongly influence a consumer base that increasingly values personal, honest and authentic interactions. Here are three reasons you should aim to take these interactions to the next level (plus some outside-the-box ideas to draw inspiration).

The Most Innovative Retail Trends of 2016

The Most Innovative Retail Trends of 2016

By Albert Krav

September 26, 2016 - This year, it’s safe to say that there’s been a skyrocketing ascent in innovative retail solutions. New resources - and cutting-edge reinventions of trusted techniques - are redefining brick & mortar as well as eCommerce for merchants and customers alike. Here are a few of the top industry innovations to emerge this year.