How to Handle a Customer Who “Always Knows Best”

By Emily Burgess

August 10, 2016 - We all know that customer. The one who believes he or she is absolutely infallible, and it is your responsibility as a business to cater to outrageous whims. It’s days when you encounter these customers that you’re sending hostile vibes to whoever coined the expression “the customer always knows best.” Though it’s a thoroughly unpleasant task, you’ll still have to assist these customers. Having a strategy in place will help difficult service situations lead to a much more favorable outcome.

How to Recover from a Bad Customer Experience & Build Customer Retention

How To Recover from a Bad Customer Experience & Build Customer Retention

By David Grover

August 1, 2016 - You put lots of time and effort into ensuring your customers' happiness. Even so, there can always be mistakes. The smallest oversight can leave your customer with a bad experience and broken trust in your company. When this happens, it’s important to take the right steps toward winning them back again. Failure to do so could mean losing a valued customer and potentially many others who hear about the bad experience.

Here are some tips for regaining customer trust, no matter how bad their experience.