Four Keys for Recruiting Top Talent to Your Retail Business

Recruiting Top Talent to your Retail Business

By Mark Landiak & Amelia Knott

August 22, 2016 - Recruitment can make or break a company, especially a small business. It's even more important in retail, where your employees are the face and voice of your brand on an individual level. According to the Randstad Sourceright 2016 Trends Report, 72% of employers believe that a lack of talent has had a negative impact on their business, while three in four employers also find it difficult to hire staff who have the right skills for the job. In other words, it’s really important and really hard. Here are some tips to help you make it a bit easier and guarantee great results.

How to Handle a Customer Who “Always Knows Best”

By Emily Burgess

August 10, 2016 - We all know that customer. The one who believes he or she is absolutely infallible, and it is your responsibility as a business to cater to outrageous whims. It’s days when you encounter these customers that you’re sending hostile vibes to whoever coined the expression “the customer always knows best.” Though it’s a thoroughly unpleasant task, you’ll still have to assist these customers. Having a strategy in place will help difficult service situations lead to a much more favorable outcome.