By Emily Burgess
August 10, 2016 - We all know that customer. The one who believes he or she is absolutely infallible, and it is your responsibility as a business to cater to outrageous whims. It’s days when you encounter these customers that you’re sending hostile vibes to whoever coined the expression “the customer always knows best.” Though it’s a thoroughly unpleasant task, you’ll still have to assist these customers. Having a strategy in place will help difficult service situations lead to a much more favorable outcome.