[vc_row][vc_column][vc_column_text]By Jessica Gust November 1, 2016 – Listen up all fast growing businesses: this is key to managing growth properly! Customer handling is paramount for a business if you want to provide a professional quality of service and remove the complexity of your industry for the consumer. An effective, end-to-end customer service strategy will include…
[vc_row][vc_column][vc_column_text]By Zoe Anderson October 17, 2016 – I have a fun new word for your retail business vocabulary: phygital. This trendy new semantic composite of ‘physical‘ and ‘digital‘ is popping up everywhere these days. It refers to the multichannel/omnichannel customer experience that many of your followers have come to appreciate for efficiency and personable qualities.…
[vc_row][vc_column][vc_column_text]By Sophia Mest October 10, 2016 – When you have happy customers, everyone wins. Customer satisfaction is crucial to success for any business. Companies that maintain a high degree of customer satisfaction not only benefit from the respected word-of-mouth marketing that clients generate, but they also keep a favorable reputation in the broader public eye.…
[vc_row][vc_column][vc_column_text]By Mark Landiak September 12, 2016 – Well, CTIA Super Mobility 2016 is in the books. It was perhaps a bit more intimate than in years past, but absolutely worth the time. For myself, it was an indoctrination back into the business after a 5-year hiatus. I had an opportunity to reconnect with some old…
[vc_row][vc_column][vc_column_text]By Mark Landiak & Amelia Knott August 22, 2016 – Recruitment can make or break a company, especially a small business. It’s even more important in retail, where your employees are the face and voice of your brand on an individual level. According to the Randstad Sourceright 2016 Trends Report, 72% of employersbelieve that a lack…
[vc_row][vc_column][vc_column_text]by Mark Landiak & Michael Janowski “Your service ******* sucks!” – Brad, 23, Chicago “We waited 45 minutes, and they still messed up our order. Don’t even bother with this place.” – Jessica, 25, New York City So you got a bad social media consumer review. Don’t panic. It’s not the end of the world (or your business). Not…
[vc_row][vc_column][vc_column_text]By Tess Pajaron June 20, 2016 – Finding the right employees takes a lot of time, money, and resources. It may be worth dabbling with different configurations and employee styles in other areas of your business, but customer service has to be perfect from the get-go. These are the people responsible for helping your business…
[vc_row][vc_column][vc_column_text]Michael Janowski May 23, 2016 – The social economy is becoming more and more demanding on businesses to maintain the real-time consumer conversation. Consider these statistics: In 2015, Social Media Today found that 71% of consumers are likely to purchase an item based on social media referrals. (Source) Mintel reported in 2015 that 69% of…
[vc_row][vc_column][vc_column_text]By Mark Landiak May 11, 2016 – Front-line managers may be the most important element to achieving success on the front lines… and the ability of managers to coach their teams to higher levels of proficiency and performance is a manager’s most important skillset. Much of our management training focuses on advising front-line managers on how…
[vc_row][vc_column][vc_column_text]By Jesse Nobbe May 2, 2016 – Less sophisticated organizations often take the “Batch and Blast” approach (aka the “Shotgun” approach) to marketing to their database. See if something sticks and continue messaging until there are Marketing Qualified Leads for the Sales team. But Marketing Automation can help your organization tap into the dormant value…