[vc_row][vc_column][vc_column_text]By Heidi Finigan July 12, 2017 – While a lot of breaches in cyber security might come from outside, those that come from within can be even more dangerous. Although your employees might not wish to deliberately cause a breach, it’s altogether feasible that they could do so by accident. Here are 7 cyber security…
[vc_row][vc_column][vc_column_text]By Jessica Gust November 1, 2016 – Listen up all fast growing businesses: this is key to managing growth properly! Customer handling is paramount for a business if you want to provide a professional quality of service and remove the complexity of your industry for the consumer. An effective, end-to-end customer service strategy will include…
[vc_row][vc_column][vc_column_text]By Zoe Anderson October 17, 2016 – I have a fun new word for your retail business vocabulary: phygital. This trendy new semantic composite of ‘physical‘ and ‘digital‘ is popping up everywhere these days. It refers to the multichannel/omnichannel customer experience that many of your followers have come to appreciate for efficiency and personable qualities.…
[vc_row][vc_column][vc_column_text]By Sophia Mest October 10, 2016 – When you have happy customers, everyone wins. Customer satisfaction is crucial to success for any business. Companies that maintain a high degree of customer satisfaction not only benefit from the respected word-of-mouth marketing that clients generate, but they also keep a favorable reputation in the broader public eye.…
[vc_row][vc_column][vc_column_text]By Elizabeth Lee September 12, 2016 – Customer service has changed, and it’s no longer good enough to be reactive. You now need to ensure that your support system is proactive and out in front of your customers’ needs before they become needs. You must go out and engage with your customers before your competitors…
[vc_row][vc_column][vc_column_text]By Mark Landiak & Michael Janowski September 1, 2016 – Is your company using Omni-Channel Retailing to provide flexibility for customers to buy from you on multiple platforms? The brick-and-mortar that sustained us in the past may not be enough to sustain us in the future as carriers lower commissions and costs continue to rise. Competitors…
[vc_row][vc_column][vc_column_text]By Emily Burgess August 10, 2016 – We all know that customer. The one who believes he or she is absolutely infallible, and it is your responsibility as a business to cater to outrageous whims. It’s days when you encounter these customers that you’re sending hostile vibes to whoever coined the expression “the customer always…
[vc_row][vc_column][vc_column_text]By David Grover August 1, 2016 – You put lots of time and effort into ensuring your customers’ happiness. Even so, there can always be mistakes. The smallest oversight can leave your customer with a bad experience and broken trust in your company. When this happens, it’s important to take the right steps toward winning…
[vc_row][vc_column][vc_column_text]by Mark Landiak & Michael Janowski “Your service ******* sucks!” – Brad, 23, Chicago “We waited 45 minutes, and they still messed up our order. Don’t even bother with this place.” – Jessica, 25, New York City So you got a bad social media consumer review. Don’t panic. It’s not the end of the world (or your business). Not…
[vc_row][vc_column][vc_column_text]By Mark Landiak & Michael Janowski July 21, 2016 – Customer responsiveness (the time required and effort exerted to respond to a customer issue) is an undeniable priority (and differentiator) among many business spaces. WalkerInfo reports that by the year 2020, customer experience will overtake price and product as the key brand differentiator. This is especially the…