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Customer Service

We have a proven track record in helping organizations improve their service effectiveness through an integrated approach that includes the following services:

  • Conducting a thorough Needs Analysis
  • Consulting services to review customer service processes, management involvement and employee performance.
  • Establishing standards to ensure consistent customer focus and outstanding service delivery.
  • Training / Sales Training Program for managers and front-line service providers.
  • Structured tools and job aids to help in service interactions
  • Reinforcement and follow-up to sustain and grow a proactive customer service culture
  • Measurement and evaluation Corporate Dynamics Inc. serves as a culture-change consultant. We help our customers’ transition from an operational focus to a customer focus with our customer service selling program.

What sets Corporate Dynamics Inc. apart from other consulting and training organizations is our philosophy of:

  • Partnering with our customers
  • Customizing products and services to our client’s specific environment
  • Aligning human performance to organizational goals
  • Employing a process versus program approach to training.

Through our proven approach using our specialized sales training program we have worked with hundreds of organizations in a variety of industries leveraging customer service to improve business results and build customer-focused service cultures.[/vc_column_text][vc_column_text]

Customer Service Isn’t A Department… It’s YOU!

This interactive one-day session is designed for all employees who interface with customers (internal and external). It focuses on the attitudes and behaviors required to deliver outstanding service and WOW customers. Participants learn how to deliver the kind of customer service that helps their company gain a competitive edge, retain customers, and build customer loyalty.

Participants learn:

  • How to WOW customers and keep them coming back for more
  • Techniques for creating a positive customer service image
  • How to develop and maintain service standards
  • Active listening techniques
  • How to express empathy
  • The words to use to ensure customer satisfaction
  • How to eliminate barriers that get in the way of providing outstanding service

Give us a call at 630-778-9991 to learn more!

Customer Service Isn’t a Department…It’s You!™ is also available as a paperback book. 

Designed as an easy read for any employee who interacts with customers, this unique book provides a series of practical ideas and techniques that employees can put to work immediately to improve customer satisfaction. It focuses on helping each person

understand their role in satisfying customers – be they internal or external – and what actions they need to take to improve their work environment and the level of service provided to customers.

Click here to buy the book![/vc_column_text][/vc_column][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1615021801481{padding-top: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #004258 !important;}”]

Quick Links

Sales Coaching

Product Launches

Customer Service

Keynote Addresses

Partnerships

Calendar of Events

Instructor-led Training

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