Sales Coaching & Management

The Retail Store Manager Development Program

Store Manager Development Program

In the retail industry, it is the norm for front-line personnel with little or no retail management experience to be promoted in to Store Manager or Department Manager positions. 

Studies show that the quality of the store/department manager is one of the most important factors in determining the ongoing success of a retail location.

FACT: Highly-trained Retail Managers will far outperform untrained managers in any size store at any location. Coaching front-line staff to provide a superior customer experience, retain customers, and maximize the income opportunity of every customer interaction is critical for driving increases in sales and profitability.

The Corporate Dynamics approach to Sales Management has its foundation in building the proficiency of front-line managers to coach people to higher levels of performance. Of course, there are a lot of companies that say they can do that. So how are we different and what sets CDI apart?

At Corporate Dynamics, we don’t see training as the cure-all for all sales performance issues, but rather as one essential piece of the process.

Beat Your Best!™

Beat Your Best is Corporate Dynamics' Revolutionary Sales Coaching and Customer Service Management Process

Take your Company to a Whole New Level of Success!
Beat Your Best™...A Proven Process for Coaching Customer Service Reps to Better Performance
CDI has developed a proven process for increasing service proficiency at all levels: service rep, service team, business unit and company-wide. 

The Beat Your Best™ Process is about proficiency, performance and payoffs. BYB™ uses a proven approach for driving both individual and team performance in the key business areas that drive profitability. It is CDI's proprietary method of measuring, monitoring and motivating performance improvement.

Use Beat Your Best!to:

  • Maximize customer service performance over time
  • Achieve or exceed customer service goals
  • Out-perform your best past performance at both the individual and organizational level
  • Improve team morale and “esprit de corps”