Did you know. . . .
- It costs the average wireless agent between $6k - $10k to hire and train a new retail sales rep to perform at an average level?
- The average wireless store faces up to $5k per week in lost revenue while trying to get a new rep up to speed?
- The average tenure of a wireless retail sales rep is less than one year?
- The average annual employee turnover rate in the industry is over 70%?
So, despite all the time and money you invest in finding, motivating and retaining new reps; high turnover means that your profits are going out the door... or never coming in! You can continue to apply the same approach to ramp up new employees and hope for the best, OR you can give your new employees a FastSTART!™
What is FastSTART™?
FastSTART™ is a structured program for new hires that enables wireless retail owners and store managers to help new sales reps to become successful sooner, and stay on the job longer. FastSTART™ provides a consistent, step-by-step process designed to allow your new hires to navigate the sales learning curve and become high performing sales representatives quickly. Best of all, FastSTART™ minimizes the time a store manager spends developing the new hire. The FastSTART™ program uses a combination of self-study activities, engaging role-play scenarios, and manager coaching sessions to build a solid foundation of knowledge about wireless products and services for the new hire.
The FastSTART™ program focuses on three main areas:
- Company Overview and Operations
- Sales and Service Roles and Skills
- Products, Merchandise and Accessories
Each category contains several topics. Each topic focuses on specific skills and content necessary for the New Hire to be successful.
Each comes complete with the following:
- Store Managers Guide with CD-Rom that contains templates and scripts
- New Hire Guide –additional New Hire Guides available for purchase separately
Give us a call at 630-778-9991 to learn more!