[vc_row][vc_column][vc_column_text]by Mark Landiak & Michael Janowski “Your service ******* sucks!” – Brad, 23, Chicago “We waited 45 minutes, and they still messed up our order. Don’t even bother with this place.” – Jessica, 25, New York City So you got a bad social media consumer review. Don’t panic. It’s not the end of the world (or your business). Not…
[vc_row][vc_column][vc_column_text]By Mark Landiak & Michael Janowski July 21, 2016 – Customer responsiveness (the time required and effort exerted to respond to a customer issue) is an undeniable priority (and differentiator) among many business spaces. WalkerInfo reports that by the year 2020, customer experience will overtake price and product as the key brand differentiator. This is especially the…
[vc_row][vc_column][vc_column_text]By Sophia Beirne & Michael Janowski July 12, 2016 – Even if it’s not the easiest task, creating an effective customer survey is definitely worth the effort. There aren’t too many feedback forms out there that permit us to gather such a considerable volume of data about a set of specific product-related questions. If you’re…