Mark is president and founder of Corporate Dynamics Inc., a leading Chicago-based training and consulting firm that specializes in sales and customer experience training for call centers, sales and customer service teams. He and his firm have trained thousands of sales, service and call center agents and managers in a wide range of companies including Sprint/Nextel, Samsung, T-Mobile, VHA, Verizon Wireless, US Cellular, Cricket Wireless, ADP Dealer Services, CenturyTel, Motorola, and Pershing Financial Services.
Mark also conducts strategy sessions with senior managers to improve their sales and service operations and personally delivers over 120 presentations and training sessions per year. Mark has written business articles for various trade publications including: INC. Magazine, Personal Selling Power, Radio Resource and Selling Magazine. He has also hosted a weekly radio program and appeared on CNN as a subject matter expert on sales and service issues. He has written two business books: Customer Service Isn’t A Department… It’s YOU!™ and Beat Your Best™ – A Manager’s Guide to Coaching Performance.
Beat Your Best™ is also one of CDI’s most successful training programs since it builds upon a methodology that continually stretches and recognizes outstanding performance – and ties everything directly into existing performance metrics.
Prior to starting CDI in 1989, Mark won 26 sales and management awards in his 9-year career with the Lanier sector of Harris Corporation. Mark is a graduate of Penn State University.
Mark can be reached at firstname.lastname@example.org or via LinkedIn.
Nile is an experienced C-Level executive in technology and construction based companies. Career has spanned positions from all areas of the supply chain to manufacturing, test, and design engineering. Nile also has personal experience in all areas of sales and marketing operations, including online and direct. While with Rockwell International he was managing a sale team of over 350 salespeople.
Nile’s C-level experience includes positions from CTO to CEO, particularly in the Wireless Retail (Cellular) segment. Nile has experience developing, analyzing, implementing, managing, and maintaining of commission-based compensation programs and commission statements for over 30 years.
Nile has served as the lead data and commissions expert in multiple wireless retail (cellular) disputes and several class-action lawsuits leading to the successful recovery of tens of millions of dollars in unpaid commissions.
Nile regularly consults with multiple Point-of-Sale (POS) providers to identify problems, make recommendations, or engineer solutions to improve and streamline their systems. Failure to properly set up and operate a POS system is one of the industries most significant issues contributing to revenue leakage.
Nile’s experience includes specific management experience in:
- Wireless (Cellular) Operations
- Insurance & Healthcare
- High Tech Sales & Distribution Management, including direct sales, independent agency and distribution sales, and management.
- Construction (Contract and Project Management of Federal, State, County, and Local contracts) FL State Certified General Contractor
- Data records, credit card, and commission reconciliation
- Revenue Recovery
- Process Automation
- IT Management
Nile can be reached at email@example.com or via Linkedin
Meg is the Director of Operations for Corporate Dynamics Inc.where she oversees all efforts in business development and relationship management. Meg manages the course development, delivery and implementation of training initiatives for CDI clients. She has worked in management training with clients in several different industries and spaces including: wireless, healthcare, financials, consumer goods, and retail. She also oversees and manages CDI‘s alliance partner network.
Meg can be reached at firstname.lastname@example.org or via LinkedIn.
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