How Texting Impacts Service and Support in Your Organization
[vc_row][vc_column][vc_column_text]By Gigi Peccolo March 15, 2016 – Today’s customers want to engage with your business on more and more channels. In fact, a recent study by NICE Systems and BCG found that customers use an average of 5.6 channels to contact a company. And one of the channels they’re using is text messaging, a channel that’s…