[vc_row][vc_column][vc_column_text]By Mark Landiak October 15, 2015 – Operating in the modern social economy, customer experience is quickly becoming the sole differentiator in branding and winning business. Companies and their competitors alike are realizing that they are now subject to the whims of the consumer, and as a result, must win business through making the consumption process…
[vc_row][vc_column][vc_column_text]By Mark Landiak October 1, 2015 – For all the emphasis put on effort and diligence in sales (forecasting, planning, greeting the customer, needs assessment, asking for referrals, etc.), one of the more overlooked and assumed aspects of the sales process is the actual closing of the deal. Sales is sometimes viewed as very cut-and-dry in…
[vc_row][vc_column][vc_column_text]By Mark Landiak September 24, 2015 – Every great salesperson I’ve ever met has a true passion for selling. The prospect of persuasion fires him or her up like few things ever will. Selling is an exhilarating experience for them, and that’s good. It’s supposed to be! You know what else great salespeople love? Money! You…
[vc_row][vc_column][vc_column_text]By Mark Landiak September 16, 2015 – In my book Customer Service Isn’t A Department… It’s You!, I discuss how individual effort and performance in the customer service arena is a reflection of an entire department and organization. How we act and react will impact how our customers feel about our company. When it comes to customer service,…
[vc_row][vc_column][vc_column_text]By Mark Landiak September 2, 2015 – How do you know your wireless customers are satisfied? Do they tell you? How do you follow up on customer experience and customer satisfaction? In my book Customer Service Isn’t A Department… It’s You!, I discuss how customer satisfaction and subsequent retention relies on going above and beyond at the individual…
[vc_row][vc_column][vc_column_text]This blog entry was originally featured on August 27, 2015 via our partners at Glance Networks. By Michael Janowski I have a thought-provoking question for you. I’ll ask, and before you read on, I want you to take about ten seconds to really think it over. Here’s my question: What really makes your customer service…
[vc_row][vc_column][vc_column_text]By Michael Janowski August 26, 2015 – Your wireless marketing presence should be the heartbeat of your business. It brings customers to the door who put money in the drawer. We all sell wireless products and services. It’s imperative that your wireless store differentiates itself from the competition. That said, the wireless business can be…
[vc_row][vc_column][vc_column_text]By Michael Janowski August 18, 2015 – Your wireless marketing presence should be the heartbeat of your business. It brings customers to the door who put money in the drawer. We all sell wireless products and services. It’s imperative that your wireless store differentiates itself from the competition. That said, the wireless business can be…
[vc_row][vc_column][vc_column_text]By Mark Landiak August 12, 2015 – It’s mere moments before your weekly sales meeting. The typical small talk and chatter fills the air as your team starts filing into the room from the sales floor. Everyone seems upbeat and lively, and with good reason. Last week was a great week. Two of your wireless sales…
[vc_row][vc_column][vc_column_text]By Mark Landiak & Michael Janowski August 5, 2015 – Wireless customers can go years with the same service provider and not consider switching. They might be tempted with a cheaper rate plan or an upgraded device. But brand loyalty runs strong when properly cultivated. Consider this: With saturation in the marketplace, the focus in wireless…