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CATAPULT™ Your Sales With CDI’s Inbound / Outbound Customer Retention & Sales Program

Improve Customer Satisfaction, Increase Repeat Sales and Create New Customers with the CDI Catapult™ Service

The CDI Catapult Service* was created to address 5 common issues facing dealers today:

  1. Most reps are not highly trained or proficient at maximizing the sales opportunities that every inbound and outbound call presents. This virtually assures lost sales and lost <-$$$>
  2. Many sales reps are not comfortable making (or just do not want to make) outbound calls to customers. Missed Calls = Missed Opportunities = Lost Profit <-$$$>
  3. Owners are often not present, and managers/keyholders are often not qualified to listen and coach reps when they are on the phone.
  4. In retail environments, there are many “walk-in” interactions that can distract reps from spending the time necessary with a customer who calls in, or is called. Calls that are cut short have a negative impact on quality and sales outcomes. <-$$$>
  5. Most Dealers do not have the manpower to make the number of outbound calls necessary to secure customers for the long term. <-$$$>

Catapult will:

  1. Dramatically increase the quality and quantity of customer contacts each month by adding professional telesales representatives to their business
  2. Maintain compliance with any carrier outbound customer calling objectives
  3. Result in more in-store appointments scheduled each week
  4. Create additional customer traffic for add-ons and accessories
  5. Increase the number of referral sales opportunities, and
  6. Produce a measurable increase in sales over a Dealer’s current process.

Catapult services are transparent to the customer and can follow any carrier or company-provided scripting for conducting Incoming Calls, Outbound Calls, Referral Calls

Catapult Service Level 1 – Answering of Incoming Calls Process

  1. Professional and Upbeat Greeting
  2. Qualify reason for call
  3. Discuss upgrade program
  4. Record customer/prospect information
  5. Attempt to set in-store appointment
  6. Explain Referral Program and ask for Referral (if current customer)
  7. Professional end to call

Catapult Service Level 2 – Outbound Calling to Customer Process

Includes any or all of the following:

  1. Professional and Upbeat Greeting
  2. Ask questions to Check Satisfaction
  3. Phone/Accessory Questions
  4. Suggestive Selling / Review of Current Promotions
  5. Attempt to set in store Appointments
  6. Thank-you and End call
  7. Daily Call Report including:
    • Number of Attempts Made
    • Number of Voice Mails left
    • Number of Contacts Made
    • Number of In-store or Phone Appointments Set
    • Number of Referrals Received
    • Number of Referrals 

Catapult Service Level 3 – Referral Call Process

  1. Our team asks for Referrals on EVERY call (not just when they remember)
  2. Our team calls the Referral contact SAME DAY.
  3. We will deliver an approved greeting to each customer called in a professional manner
  4. We will qualify the customer and set in-store or video appts with high value prospects
  5. At the client’s discretion, we will offer any incentives or promotions (if qualified)
  6. We will end each call with a “Thank-you” (As an optional service, we can send an email or handwritten note to the referring individual)
  7. CDI can track and report Referral Results daily, weekly or monthly 

*Catapult was designed for Independent Retailers.  CDI will work with each dealer to design a flexible program that will fit their needs and budget. ROI is measured with Dealers each month.

To learn more about how the Catapult service can help your business to retain more customers, grow sales and increase store profit, please contact: Mark Landiak at mlandiak@CorpDyn.com or 630-267-9800.[/vc_column_text][vc_video link=”https://vimeo.com/387297118″][/vc_column][vc_column width=”1/4″][vc_column_text css=”.vc_custom_1615021658994{padding-top: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #004258 !important;}”]

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