Success Stories

Corporate Dynamics Solutions are Proven Processes that Produce Measurable Results and Real Success Stories

Here is a sampling of several case studies illustrating the quantifiable successes our customers have accomplished as a result of partnering with us.

 

CDK Global (formerly ADP Dealer Services)

Industry

Information Management Services For Automobile Dealers

Initiative

ADP Support Network-Virtual Call Center

Business Challenge

ADP had 13 regional customer service centers providing phone support to customers. Each center operated differently and service delivery was inconsistent with no standards across the national network. There was no centralized database or centralized phone system to support these centers. ADP’s major business objective was to create a world-class service organization within its operations and its people. This would be demonstrated by the high standard of service excellence that was delivered throughout the organization.

Keurig (formerly Green Mountain Coffee Roasters)

Industry

Food & Beverage

Initiative

Building A Sales Effectiveness Process For The Wholesale Channel

Business Challenge

Keurig (formerly Green Mountain Coffee Roasters) is a leader in the specialty coffee business. It sells a wide variety of fine coffee through multiple distribution channels. Sales in one of the company’s largest sales channels - wholesale market - were below expectations. Many wholesale customers (supermarkets, convenience stores, restaurants, universities, hospitals, hotels and offices) viewed all coffee as a commodity; customer attrition was high; participation in seasonal promotions was lower than forecast; and market pressures were pushing prices down.