Information Management Services For Automobile Dealers
ADP Support Network-Virtual Call Center
ADP had 13 regional customer service centers providing phone support to customers. Each center operated differently and service delivery was inconsistent with no standards across the national network. There was no centralized database or centralized phone system to support these centers. ADP’s major business objective was to create a world-class service organization within its operations and its people. This would be demonstrated by the high standard of service excellence that was delivered throughout the organization.